Refund & Exchange Policy

ALL SALES FINAL
We do not offer returns or exchange services on any purchases. All sales are final.

MANUFACTURING DEFECTS
In case there are any manufacturing defects in the products shipped, the customer needs to notify us via email at info@decorantique.in within 24 hours of receiving the goods and we will replace the item for another piece of the same item.

In order to avail our money-back policy, the return should be requested within 7 days after receiving the product. On receipt of the returned item, it goes through a formal quality-check. If the item is damage-free, we will process the refund  within 5-7 days

LOGISTICAL COSTS
The logistics cost and arrangement of sending the item back to our facility shall be borne by the customer which will be reimbursed to the customer via their preferred payment gateway within 10 days of the item being replaced.

FAQ'S

I did not receive an email after initiating a return?
WhatsApp us or email us to re-request a copy of the email. We will resend it on your registered email address.

I am an international customer, does this policy apply to me?
No, as of now e return policy is valid for customers in India only.

When can I cancel my order?
You can cancel your order online before the shipment of the product is complete, after which the entire amount will be refunded. However, an order cannot be cancelled once the shipment has been made or if the production for the same has already begun.

I still have a question that you did not answer?
We are here to help. Contact our customer service team on WhatsApp +91 7042111560 or email us at – info@decorantique.in